Privacy policy
At Urban Windows, we value your trust and are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we handle the data we collect from users who visit and interact with our website. By using our site, you agree to the practices described below.
Scope of the Policy
This Privacy Policy applies to all data collected through our website, including contact forms, cookies, referral submissions, and other interactive features. It is designed to inform homeowners, architects, builders, and prospective customers how their data is collected, stored, and safeguarded. This policy applies solely to Urban Windows’ data practices and does not cover third-party websites or services linked from our site.
Personal Information Collection
We may collect personal information such as your full name, mobile number, email address, residential or site address, project requirements, and referral details when you fill out quote forms, service requests, or referral submissions. This information helps us provide accurate quotations, personalized service, and updates relevant to your UPVC window and door needs. All data is collected with your knowledge and consent.
Non-Personal and Technical Data
We automatically collect certain technical data when you visit our website, such as your device type, browser version, pages visited, IP address, and time spent on the site. This information does not identify you personally but helps us understand website usage trends, improve performance, and deliver a smoother browsing experience across all devices.
Purpose of Data Usage
We use your data for legitimate business purposes, including responding to inquiries, providing quotes, processing service requests, tracking referrals, scheduling installations, and sharing updates on offers or product launches. We may also use anonymized data for internal analytics to enhance our services and digital experience.
Email Communication and Consent
By submitting your contact information, you authorize Urban Windows to communicate with you via email, SMS, or phone regarding your project, services, offers, or referral rewards. You can manage your communication preferences or opt out at any time by following the “unsubscribe” link in our emails or contacting us directly.
Information Retention
We retain personal data only for as long as needed to fulfill the purposes for which it was collected. Once the project, inquiry, or referral process is completed, your data may be archived or securely deleted based on operational and legal requirements. You may request deletion of your personal data at any time through our contact page.
Data Security Practices
Urban Windows uses multiple layers of protection to secure your information. These include encrypted storage systems, firewall-protected servers, role-based access controls, and regular internal security audits. While no system can guarantee complete security, we follow industry-standard protocols and take all reasonable precautions to prevent unauthorized access, loss, or misuse of data.